oh! another thing that happened.

[fox]

Sometimes, late in the month, I take a look at my credit card balance online before deciding whether or not to buy something optional, if I think there's a chance it could vault me to uncomfortable bill-paying places.  So the other day, I was looking at my Visa statement, and I saw a $79 charge to Amazon Prime.

About six weeks ago, see, they were running a promotion where you could try Amazon Prime at no charge for a month, and I thought, hey, a month of free two-day shipping, starting with this 60%-off comforter I'm about to buy?  Sure, I'll take it.  Since there was no obligation to join, great.  And I know what you're thinking:  oh, Fox, those are opt-out arrangements!  But I'm pretty sure I read it carefully and it was an opt-in.  At the very least, it said something about not charging my card without my knowledge or consent.

So, yeah, I was angry.  I cancelled that shit right away and chose the radio button marked "did not intend to sign up".  And I hunted around the customer service site for a phone number I could call, and there was none.  In the "phone" tab, it invited me to input my number and to note whether I'd like them to call me right away, in five minutes, or in fifteen minutes.  So I e-mailed them instead:

I don't want you to call me.  I want to call you.  Please e-mail me with a number I can call.  The issue is that I signed up for a free trial of Amazon Prime with the understanding that I would be under no obligation to join the service when the trial period expired.  Instead, WITHOUT ANY WARNING, my card was charged for a full year's membership in Amazon Prime.  I have cancelled this, but I want some assurance that the ENTIRE membership fee will be refunded to me.  Absent this assurance, there is a very good chance that I will never buy anything from Amazon again, and you can be sure I will also be telling others about this underhanded practice.

Consider yourselves told.  :-)  If nothing else, I should have got some sort of message telling me that unless I did something by some time, my card would be charged, right?  Of course right.  But anyway, within twelve hours -- at 11:58, as a matter of fact, hee! -- I got the following response:

Hello from Amazon.com.

Please accept my sincere apologies for the inconvenience you may have experienced.

I have checked your account and see that you have successfully cancelled your Prime membership.

Our records indicate that you have not used your Amazon Prime membership benefits and hence a for a full refund of $79.00 has been generated.

The refund should be processed within the next 2-3 business days and will appear as a credit on your next credit card billing statement.

As you requested, here are our Customer Service Department phone numbers:

U.S. and Canada: 1-866-216-1072
International: 1-206-266-2992

Customer Service is open 24 hours a day, 7 days a week.

Please know that we value your business, and we hope to see you again soon at Amazon.com.

And I don't even buy that much stuff from them.  What if I'd been, like, an important customer?  :-)

Anyway, today when I looked the $79 had been credited back to me (and on the same statement as the charge, which pleases me), and I'm keeping this e-mail so next time I won't have to go through the fruitless search for phone numbers.

Comments

[iibnf.livejournal.com]

I've always had pretty good service from Amazon. Even when I've been in the wrong, they've still done everything to make it good. Sadly, their postage is four times actual postage price, so I don't buy that much from them.