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adventures with customer service
Jan. 7th, 2003 03:12 pmedited to add: is that lana lang shilling for neutrogena now?
so i sit down to pay my bills, all of which arrived either while i was gone or yesterday. and here's this one that says the due date is january 8, after which the account will begin to accrue interest, as stipulated in the terms of agreement.
but hang on a sec -- didn't i just get the bill on the 6th?
sure enough, it's in the stack of things i got from the box, instead of the stack of things i got from the post office.
so i call up the customer service, and follow the prompts until i can notify them that i'm sending a payment. however, "please note," the recording warns me, "if your payment is received after the due date, your account may still accrue interest, as stipulated," blah blah blah. argh.
so i push wrong buttons until the recording gets mad at me and connects me to a customer service representative. a very nice young man named mohammed calls up my information and tells me all he can do is make a note that i'm sending in the payment, but if it arrives after the due date, the account may still --
argh. and if it does accrue interest, mohammed tells me, then it'll appear on the next statement and i can call then and ask someone to remove it.
no, no. may i speak to a manager or supervisor, i ask. sure thing. i sit on hold, i speak to someone named mr. britts (or something), who notes that my address in the computer says "apartment #" but doesn't actually give an actual apartment number, which may account for the delay in the bill's reaching me. (previous bills have gotten here just fine, and i certainly gave the apartment number when i signed up, but whatever.) so as a one-time courtesy, he's extending the deadline.
dashed decent of him. and maybe from here on out they'll send me the bills on time. moral: don't believe the flunkies who answer the phone -- demand to speak to the people who can push the buttons.
so i sit down to pay my bills, all of which arrived either while i was gone or yesterday. and here's this one that says the due date is january 8, after which the account will begin to accrue interest, as stipulated in the terms of agreement.
but hang on a sec -- didn't i just get the bill on the 6th?
sure enough, it's in the stack of things i got from the box, instead of the stack of things i got from the post office.
so i call up the customer service, and follow the prompts until i can notify them that i'm sending a payment. however, "please note," the recording warns me, "if your payment is received after the due date, your account may still accrue interest, as stipulated," blah blah blah. argh.
so i push wrong buttons until the recording gets mad at me and connects me to a customer service representative. a very nice young man named mohammed calls up my information and tells me all he can do is make a note that i'm sending in the payment, but if it arrives after the due date, the account may still --
argh. and if it does accrue interest, mohammed tells me, then it'll appear on the next statement and i can call then and ask someone to remove it.
no, no. may i speak to a manager or supervisor, i ask. sure thing. i sit on hold, i speak to someone named mr. britts (or something), who notes that my address in the computer says "apartment #" but doesn't actually give an actual apartment number, which may account for the delay in the bill's reaching me. (previous bills have gotten here just fine, and i certainly gave the apartment number when i signed up, but whatever.) so as a one-time courtesy, he's extending the deadline.
dashed decent of him. and maybe from here on out they'll send me the bills on time. moral: don't believe the flunkies who answer the phone -- demand to speak to the people who can push the buttons.
