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more west wing redheads!
Aug. 9th, 2005 07:20 pmi knew i was forgetting someone -- both Jenny and Mallory McGarry! which, okay, mother and daughter, it makes sense that they'd have similar coloring. but still, that's two more.
Aug. 9th, 2005
So it occurred to me just now -- after 8pm, so it's not really a useful time to have been having these thoughts, but there you are -- to check in at the Local Wireless Carrier website and make sure my address is up to date so that when the next bill comes, it comes to me. My phone was reactivated the other day within minutes of going in to the retail store and dealing with the Very Helpful Young Woman who pushed buttons and e-mailed receipt numbers back to Customer Service and whatnot, so I don't have any doubts about my status -- just about my address, since An Irish Guy Named Sean never called me back on Saturday or Monday.
Website says I have an overdue payment of £43.30, and online access to my account has been suspended until the balance has been paid. It invites me to call Collections, if I want to discuss the account, between 9am and 8pm Monday through Friday.
I remain calm.
I reflect that my phone is, in fact, working at present, so although it's too late to call Collections, I can certainly call Customer Service, which I do.
While I'm pushing menu buttons and ringing through to someone with a pulse, I'm also logging on at the Major Credit Card website where I can see six months' worth of statements, in case by some freak accident the receipt in my hand from having paid the bill on 21st July is, in fact, meaningless because the charge didn't go through.
No -- no, the charge is right there. In fact it's posted and that statement is closed. 21 July, Local Wireless Carrier, 43.30 pound sterling, $75.83. Oh, yeah, I paid that fucking bill. And it didn't register with them at the time, and it didn't register on Saturday when I watched Very Helpful Young Woman e-mail the information back to them. This was after connecting me to Customer Service, who, when I said Yeah, the thing is, I have a receipt in my hand, said, Well, it's definitely not here. (... Yeah. I get that it's not showing up in your computer. What I'm saying is, I have a receipt in my hand. So how are we going to fix this is my question.)
Today's Call-Catcher says there's nothing he can do, and the best he can figure is maybe the people processing e-mails on Saturday thought they were getting the same e-mail twice in a row, and the best he can recommend is that I go in again tomorrow and have them e-mail the receipt number. Again.
Okay, I say, because my concern is, I've totally paid this bill, in fact I'm looking at my Visa bill and I've definitely paid it, and what I don't want is at the end of this month to get the block put on my phone again because it's more than thirty days overdue, you know what I'm saying? (He assures me that won't happen, but I'll frankly believe it when I see it.) So it's down to the shop with me again tomorrow, and this is the part where I'll quite happily wait in the queue when I get there, but if it's not the manager who happens to be available when it's my turn to be seen, I will say 'I need to speak to whoever is in charge, please', and keep saying that -- sweetly and calmly, of course -- until they get me whoever is in charge.
On the up side, Call-Catcher did report that my billing address is in his computer as, in fact, where I live now, instead of where I lived before. Apparently they've decided it really is an address, and it's okay that I live here.
Website says I have an overdue payment of £43.30, and online access to my account has been suspended until the balance has been paid. It invites me to call Collections, if I want to discuss the account, between 9am and 8pm Monday through Friday.
I remain calm.
I reflect that my phone is, in fact, working at present, so although it's too late to call Collections, I can certainly call Customer Service, which I do.
While I'm pushing menu buttons and ringing through to someone with a pulse, I'm also logging on at the Major Credit Card website where I can see six months' worth of statements, in case by some freak accident the receipt in my hand from having paid the bill on 21st July is, in fact, meaningless because the charge didn't go through.
No -- no, the charge is right there. In fact it's posted and that statement is closed. 21 July, Local Wireless Carrier, 43.30 pound sterling, $75.83. Oh, yeah, I paid that fucking bill. And it didn't register with them at the time, and it didn't register on Saturday when I watched Very Helpful Young Woman e-mail the information back to them. This was after connecting me to Customer Service, who, when I said Yeah, the thing is, I have a receipt in my hand, said, Well, it's definitely not here. (... Yeah. I get that it's not showing up in your computer. What I'm saying is, I have a receipt in my hand. So how are we going to fix this is my question.)
Today's Call-Catcher says there's nothing he can do, and the best he can figure is maybe the people processing e-mails on Saturday thought they were getting the same e-mail twice in a row, and the best he can recommend is that I go in again tomorrow and have them e-mail the receipt number. Again.
Okay, I say, because my concern is, I've totally paid this bill, in fact I'm looking at my Visa bill and I've definitely paid it, and what I don't want is at the end of this month to get the block put on my phone again because it's more than thirty days overdue, you know what I'm saying? (He assures me that won't happen, but I'll frankly believe it when I see it.) So it's down to the shop with me again tomorrow, and this is the part where I'll quite happily wait in the queue when I get there, but if it's not the manager who happens to be available when it's my turn to be seen, I will say 'I need to speak to whoever is in charge, please', and keep saying that -- sweetly and calmly, of course -- until they get me whoever is in charge.
On the up side, Call-Catcher did report that my billing address is in his computer as, in fact, where I live now, instead of where I lived before. Apparently they've decided it really is an address, and it's okay that I live here.
