in which Fox's patience is exhausted
Aug. 15th, 2008 03:26 pm( First, a little background. )
( Fast forward two weeks. )
( I go to the DMV first thing this morning )
( A couple of hours later, I get an e-mail )
Which is kind of when I'd bloody well had it, and sent the following response, cc'd to the sales manager:
At least in the time it took me to vent about this to my college roommate, the sales guy did respond with the tag and sticker numbers. Finally. So that's something.
( Fast forward two weeks. )
( I go to the DMV first thing this morning )
( A couple of hours later, I get an e-mail )
Which is kind of when I'd bloody well had it, and sent the following response, cc'd to the sales manager:
Fine. Thank you. But how hard would it have been to check the "Saturday delivery" box, when I'd asked for this no fewer than three times? I'm sorry to be harsh, but this has been an incredibly frustrating 48 hours dealing with this, which is especially disappointing after everything else to do with buying the car went smoothly and hitch-free. I mean, what if I hadn't asked about the tags and title this week? When would I have found out that you guys had been mistaken about sending them to me even though I didn't have the MD license yet? At the end of September, when the temporary registration expired? Today I had at least three estimates of when the tags would be ready -- same day, Monday, oh, they're on their way. I shouldn't have had to ask twice if the title would be included and twice for the title number. I'm sure that because the things are already packed up and sent out there's no way you can tell me the license number and sticker number, which I also asked for one of those times. Do you see how any one of these things would be no big deal but when it's one after another after another (including the out-of-date fax number on the website, which I know isn't your department, but if it's been since "the switchover", that's a while, isn't it?) it just makes a person think maybe the dealership isn't quite as on top of things as they'd like you to believe? Seriously.Look, one mistake is a mistake. I imagine it must not be very often that they have people try to register a car in one state but come to them with a driver's license from another state, so not knowing the policy w/r/t titling a car in that situation makes sense. I'd have liked someone to be on the ball with letting me know about the mix-up, but the mix-up itself was a good-faith error and I can overlook it. But everything since the good-faith mix-up has been ADD buck-passing, and if the dude was hoping that failing to answer the question (look, if the Saturday-delivery is not an option because you're not allowed, say so and that'll be better; I'll demand that the manager explain why not, since it was your [plural] screw-up in the first place, but at least you won't be ignoring my question) until it was too late would cause me to shrug and say Oh well, too late now, well, too bad, buddy, because I've been quite patient and reasonable and now it's time to bring in your boss.
Looking forward to receiving the tags and the title and being through with this whole process.
At least in the time it took me to vent about this to my college roommate, the sales guy did respond with the tag and sticker numbers. Finally. So that's something.